Shipping policy

Last updated: October 10, 2026

Thank you for shopping at Topmost Brand LLC d/b/a TOPMOST. This Shipping Policy outlines the terms, conditions, and procedures that govern the shipment of products purchased through our online store. By placing an order with us, you agree to the terms of this Shipping Policy as described below.

At TOPMOST, we are committed to delivering your coffee and other products in a timely, reliable, and transparent manner. Currently, Topmost only ships within the United States. At this time, international shipping outside of the United States is not available.

Please note that processing times are calculated in business days and do not include weekends (Saturday and Sunday) or federal holidays.  All non-coffee and non-preorder orders are typically processed within 3-5 business days. Coffee orders are typically processed in 7-10 business days. Same-day shipping is not guaranteed, as processing times depend on order volume and the time your order is received. Orders placed on weekends or holidays will begin processing the next business day. During peak shopping seasons, high-volume promotional events, or unforeseen circumstances, processing times may be slightly extended. Once your order has shipped, you will receive a confirmation email with tracking information.

Topmost uses major U.S. shipping carriers such as UPS, FedEx, or USPS. Delivery times vary depending on your location and the shipping method chosen at checkout. Please note that all delivery windows are estimates and cannot be guaranteed. Shipping rates are calculated at checkout based on the destination, package weight, and selected shipping method. Topmost may run occasional free-shipping promotions that may apply.

It is the customer's responsibility to provide a complete and accurate shipping address at the time of purchase. If an incorrect address is provided and the package is returned to us by the carrier, the customer will be responsible for any additional shipping charges required to reship the order. If the package is delivered to an incorrect address due to a customer-provided error, TOPMOST is not responsible for the lost shipment. Please review your shipping address carefully before completing your order.

If you notice an issue, please contact us as soon as possible. We are not responsible for packages marked as “delivered” by the carrier, delays caused by shipping carriers or weather, or packages lost due to incorrect address information. Nonetheless, we are happy to assist with troubleshooting any shipping concerns or assist with carrier investigations when appropriate.

Due to the nature of our products and as Topmost processes orders promptly, we cannot guarantee changes or cancellations once an order has been placed.

To protect our customers, TOPMOST is unable to change/intercept the shipping address of a package to alter its delivery, and TOPMOST will only ship to the address provided at checkout, which must match the billing address. However, you can submit a pick-up request at a Fedex location, subject to FedEx approval.

To prevent fraud, we may require orders to have identical billing and shipping addresses. To minimize any fraudulent transactions, any orders with different shipping and billing addresses may not be processed.

We are unable to combine shipping on multiple orders.

If you have any questions or need help with your shipment, please reach out to us at support@topmostbrand.com. We're here to ensure you have the best experience possible.